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Privacy Policy

This Privacy Policy is about how we (dbfitandwell.co.uk) collects, processes, stores and shares member’s data. This Privacy Policy only relates to personal data collected by the website, application forms, emails and telephone calls. Any personal data collected is used in accordance with UK data protection legislation covering General Data Protection Regulations (GDPR).

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Users should be aware that if they access other websites using any other links provided, these are outside our control. If they provide personal data to other companies, the privacy policies of those companies determine the uses to which that information is put and our Privacy Policy will no longer apply.

 

We receive, collect and store any information securely that you enter on our website or provide us in any other way. In addition, our servers automatically collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); and payment details (including credit card information) as part of the professional service offered.

 

​When you conduct a transaction on our website or contact us directly via email or telephone, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated in this Policy. By providing personal data to us you are consenting to the processing of such data as described in this Privacy Policy. 

 

​We collect such Non-personal and Personal Information for the following purposes:

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  1. To provide and operate professional services to members, communicate with members and validate and verify the legitimacy of clients;

  2. To provide our users with ongoing customer assistance and technical support;

  3. To be able to contact our visitors and users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations;

  6. We do not share or sell your information to any third parties unless legally required or as agreed by you as part of the service we need to provide you with;

  7. Data may be shared via member numbers with insurance providers for the purposes of verifying the legitimacy of insurance applicants;

  8. Data is shared with our regulator the General Naturopathic Council for the purposes of registering practitioners on a public register, and confirming their status as a fully qualified, voluntarily regulated practitioner;

  9. Data is shared internally with administrators if applicable for the purpose of verifying payments and refunds.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

​All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

A “cookie” is a small text file that is placed on a user’s computer hard drive by a website. There are several types of cookie and the most common are often referred to as ‘session’ cookies. These are used to keep track of information needed by a user as they travel from page to page within a website. These cookies have a short lifetime and expire within a few minutes of the user leaving the site. Other types of cookies can be used to track internet activity after the user has left a website. These are usually sponsored by organisations external to the website being visited and are generally known as ‘third party’ cookies. These usually have a long lifetime with several months being quite common. They are ‘harvested’ and ‘refreshed’ whenever the user visits a page where the same or a similar cookie is being used. This website uses benign, short lived ‘session’ cookies to tell whether a website user has logged in, where to find details that can be used to pre-fill parts of on-line forms and to personalise the user’s visit to the website. They do not analyse visits to other websites.

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our user agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Opt out mechanisms are in place on all mailings and communications. Users can choose to opt out at any time by clicking the opt-out button at the bottom of mailings or emailing directly with a request to opt out.

 

​If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at debra@dbfitandwell.co.uk or via the website.

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